Careers

Company Overview:
We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are looking for a strategic and experienced Head of Customer Success to join our team and ensure our customers achieve their desired outcomes.

Job Summary:
The Head of Customer Success will be responsible for leading and scaling our customer success team, developing strategies to drive customer engagement, satisfaction, and retention. This role requires a customer-centric leader with a strong background in customer success, preferably within the SaaS or content marketing industry. You will work closely with cross-functional teams to deliver a seamless customer experience and foster long-term relationships with our clients.

Key Responsibilities:

- Develop and implement a comprehensive customer success strategy that aligns with business goals and drives customer satisfaction and retention.
- Lead, mentor, and grow a high-performing customer success team, fostering a culture of customer-centricity, collaboration, and continuous improvement.
- Establish and track key performance metrics to measure the success of customer success initiatives and inform future decisions.
- Develop and manage customer onboarding, training, and support programs to ensure customers achieve their desired outcomes with our platform.
- Collaborate with sales, marketing, product, and engineering teams to ensure a seamless customer experience and address any customer issues or feedback.
- Act as the voice of the customer, gathering and analyzing customer feedback to inform product development and improve the overall customer experience.
- Build and maintain strong, long-lasting relationships with key customers, understanding their needs and providing tailored solutions.
- Develop and manage the customer success budget, ensuring efficient allocation of resources to maximize ROI.
- Drive customer advocacy and referral programs to leverage satisfied customers for growth.
- Stay up-to-date with industry trends and best practices to ensure our customer success efforts remain competitive and innovative.

Qualifications:

- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 7+ years of experience in customer success or account management, with at least 3 years in a leadership role, preferably within the SaaS or content marketing industry.
- Proven track record of developing and executing successful customer success strategies that drive satisfaction and retention.
- Strong understanding of content marketing and digital marketing trends.
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
- Strong analytical skills, with the ability to interpret data and make data-driven decisions.
- Self-motivated, goal-oriented, and able to work independently as well as part of a team.
- Proficiency in using customer success tools and CRM software.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.

Why Join Us:

- Be part of a fast-growing startup with a mission to revolutionize content marketing.
- Work in a collaborative and inclusive environment that values creativity and innovation.
- Opportunity to make a significant impact and shape the future of our customer success efforts.
- Competitive salary and benefits package, including performance-based incentives.
- Flexible working arrangements, including remote work options.

How to Apply:
If you are a strategic leader with a passion for driving customer success and satisfaction, we’d love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role to careers@braidit.com

Company Overview:
We are a fast-growing content marketing startup dedicated to helping organizations amplify their digital presence and engage effectively with their audience. Our innovative platform simplifies the creation, optimization, and distribution of high-quality content, driving measurable results for our clients. As we continue to expand, we are looking for a driven and experienced Account Executive to join our team and contribute to our growth.

Job Summary:
As an Account Executive, you will play a critical role in driving our sales efforts and expanding our customer base. This position is perfect for a motivated individual who has spent a few years as a Sales Development Representative (SDR) and is ready to take the next step in their career. You will be responsible for managing the entire sales cycle, from prospecting to closing deals, and building long-term relationships with clients.

Key Responsibilities:

- Identify and qualify new sales opportunities through proactive prospecting and networking.
- Manage and execute the entire sales cycle, from initial contact to closing deals.
- Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions.
- Conduct product demonstrations and presentations to prospective clients, effectively communicating the value of our platform.
- Collaborate with the marketing and product teams to develop and refine sales strategies and messaging.
- Stay up-to-date with industry trends and competitor activities to identify new business opportunities.
- Meet and exceed monthly, quarterly, and annual sales targets.
- Provide regular feedback to the management team on market trends, client needs, and product enhancements.
- Utilize CRM tools to track and manage sales activities, ensuring accurate and timely reporting.

Qualifications:

- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience as a Sales Development Representative (SDR) or in a similar sales role, preferably within the SaaS or content marketing industry.
- Proven track record of meeting or exceeding sales targets.
- Strong understanding of content marketing and digital marketing trends.
- Excellent communication, presentation, and negotiation skills.
- Ability to build and maintain strong relationships with clients and internal teams.
- Self-motivated, goal-oriented, and able to work independently as well as part of a team.
- Proficiency in using CRM software and other sales tools.
- Strong organizational and time-management skills, with the ability to manage multiple priorities.

Why Join Us:

- Be part of a fast-growing startup with a mission to revolutionize content marketing.
- Work in a collaborative and inclusive environment that values creativity and innovation.
- Opportunity to make a significant impact and shape the future of our sales efforts.
- Competitive salary and benefits package, including performance-based incentives.
- Flexible working arrangements, including remote work options.

How to Apply:
If you are a motivated sales professional looking to take the next step in your career, we’d love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you’re a great fit for this role to careers@braidit.com.